When it comes to home renovations, choosing the right building contractor is the single most important decision you’ll make. From kitchen renovations and bathroom upgrades to roof repairs, waterproofing, and structural improvements, your contractor will be the person who brings your vision to life—or turns it into a nightmare.

Whether you're planning minor alterations or a full-scale home improvement, asking the right questions up front can save you time, money, and stress. Here are the top questions every homeowner should ask before hiring a contractor for their construction project.

1. Are You Registered with the NHBRC?

The National Home Builders Registration Council (NHBRC) sets the standard for quality construction in South Africa. Any reputable contractor should be NHBRC registered. At Home Renovations and Repairs, all work is completed in strict accordance with the NHBRC guidelines, ensuring compliance, safety, and peace of mind for our clients.

2. What Type of Construction Work Do You Specialise In?

A general builder might not be the best fit for specialist work. Ask if they have experience in the exact services you need—whether it's concrete work, foundations, plastering, brickwork, or structural repairs to buildings. Our team at Home Renovations and Repairs has over 44 years of hands-on experience across all aspects of construction—from roofing to wooden decks and everything in between.

3. Can You Provide Examples of Previous Work?

A quality contractor should have a portfolio that showcases their work. Ask to see past kitchen renovations, bathroom upgrades, roof repairs, or structural improvements. Visual proof of completed jobs in areas like Midstream Estate or corporate projects like Videx Mining's offices can give you confidence in their capabilities.

4. Do You Handle All Aspects of the Job?

Some companies only focus on one part of the project. For example, many kitchen installers won’t handle ceiling repairs, plumbing, or electrical work. That means you'll have to hire other contractors to finish the job—driving up costs and complexity. Home Renovations and Repairs offers full-service home renovations, including architectural plans, plan approval, and all construction and finishing work.

5. Who Will Be Onsite and How Is Quality Managed?

You want a team that values precision and craftsmanship. Ask about their workers’ qualifications, how they’re trained, and who supervises them. At Home Renovations and Repairs, we only work with the best tradespeople, providing ongoing training and enforcing zero tolerance for poor workmanship.

6. What’s Your Process for Structural Work?

Structural repairs are complex and risky if done incorrectly. Ask your contractor how they handle projects involving loadbearing walls, sagging roofs, or the creation of open plan spaces. We use girder trusses and lattice girders to ensure your roof remains fully supported, and we can provide an engineer’s certificate when required.

7. How Do You Approach Roof Repairs?

Roof issues often require deep expertise. Some companies take shortcuts with temporary fixes like acrylic and membrane solutions. While quicker and cheaper, these don't meet NHBRC standards and usually don’t last. At Home Renovations and Repairs, we follow the proper methods—removing worn materials and installing new steel flashings, using the correct mortar mix and approved dampcourse where needed. We don’t believe in quick fixes; we believe in doing it right the first time.

8. What Type of Waterproofing Do You Use?

Waterproofing is critical in preventing long-term damage. Ask if the contractor uses torch-on membrane, liquid rubber, or other systems—and whether they know when to apply each method. We assess each situation and choose the system that offers the most durable and NHBRC-compliant solution for the structure in question.

9. Can You Help with Plan Approvals?

Many home extensions and structural renovations require municipal approval. A good contractor should help you through this process. We not only offer architectural services, but also handle the submission and approval of plans on your behalf—saving you time and reducing the likelihood of delays.

10. What Are the Cost-Saving Measures You Can Offer?

Cost is always a concern, but cutting corners is never the answer. A skilled contractor should be able to suggest smart ways to reduce costs without sacrificing quality. Thanks to decades of experience, Home Renovations and Repairs knows how to keep your project on budget by sourcing the right materials, avoiding rework, and planning efficiently.

11. Do You Offer a Guarantee or Aftercare?

Ask whether the work comes with a guarantee. What happens if something goes wrong a few months after completion? All our work is covered by workmanship guarantees and we offer after-service support to make sure our clients stay satisfied long after we’ve packed up our tools.

12. What Materials Do You Use?

From Harvey tiles and corrugated sheeting to custom cabinetry and engineered stone countertops, material quality matters. Your contractor should use materials that are durable and suitable for South African conditions. We use only approved and certified materials that align with NHBRC specifications.

13. How Do You Handle Unforeseen Challenges?

Every project has its surprises. Whether it’s hidden damp, roof leaks, or outdated plumbing, your contractor should have a process for addressing unexpected issues transparently and quickly. We’re known for our problem-solving approach—thinking ahead, spotting risks early, and offering clear solutions before costs spiral.

Final Thoughts

Hiring a contractor is about more than just price. It’s about peace of mind, quality, and trust. Ask the right questions, do your research, and make sure your builder has the credentials, experience, and integrity to deliver on their promises.

At Home Renovations and Repairs, we pride ourselves on doing the job right—from the ground up. Whether you need roof repairs, a full home renovation, or a modern kitchen upgrade, we’re here to deliver expert craftsmanship with personal service.

Call us today or email to get a professional quote tailored to your renovation or repair needs. With Home Renovations and Repairs, you’re in good hands.