Privacy Policy

At Home Renovations and Repairs, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy outlines how we collect, use, store, and share your personal data when you engage with our services or visit our website.


1. Information We Collect


We may collect and process the following types of personal information:

  • Contact information: Such as your name, email address, telephone number, and physical address.
  • Project information: Details related to your home renovation or repair needs, including project location and scope.
  • Payment details: For invoicing and payment purposes, we may collect bank account information.
  • Website data: We may collect technical data like IP addresses, browser type, and usage data via cookies and similar technologies.


2. How We Use Your Information


We use your personal information to:

  • Communicate with you regarding quotes, projects, and related services.
  • Provide and manage our construction, waterproofing, kitchen renovations, and roofing services.
  • Improve our services and customer experience.
  • Send updates and relevant information about our services.
  • Comply with legal obligations under South African law.


3. How We Share Your Information


We do not sell your personal information to third parties. However, we may share your information with:

  • Trusted service providers: Such as engineers, architects, or contractors working on your project.
  • Regulatory authorities: Where required by law, for example, to comply with the National Home Builders Registration Council (NHBRC) requirements.
  • Financial institutions: For payment processing.


4. Data Security


We take the security of your personal data seriously. We implement technical and organisational measures to protect your information from unauthorised access, use, or disclosure.


5. Your Rights


Under POPIA, you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information for direct marketing purposes.
  • Lodge a complaint with the Information Regulator if you believe your data has been misused.


6. Retention of Your Data


We will retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.


7. Changes to This Policy


We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.


8. Contact Us


If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📞 Phone: +27 63 782 4610
📧 Email: info@homerenovationsandrepairs.com